Knowledge Management

Exam 16.5.2000

Turku

Examinors: Inger Eriksson and Eija Karsten

You can answer in English, Finnish or Swedish.

1.

Hedlund presents a model of knowledge categories and transformation processes. Explain the model and give your interpretation of its usefulness in practice versus its theoretical explanatory power. The figure is enclosed. (Figure 2 from Hedlund: A Model of Knowledge Management and the N-form corportion, p. 77)

2.

Discuss how efficient use of internet and search engines could support knowledge management? Which phases/steps/functions of knowledge management could especially benefit from each of them and how?

3.

What kind of IT support would you recommend for a distributed group of computer support persons in a large organisation? What non-IT support would they need for maintaining their expertise? (Barley)

4.

List the focal issues to be addressed by a knowledge strategy. (McDermott)

5.

Davenport and Prusak but also other authors talk about codification of knowledge. Why is codifying knowledge important for organizations? Principles for successful codification?